We are looking for a highly organised and proactive Account Manager to act as the primary point of contact for our clients, delivering outstanding service while driving campaign success and long-term growth.This is a fully accountable role, with ownership of client relationships, performance targets, and campaign delivery.Key Responsibilities Act as the main client contact, managing daily queries, issues, complaints, and opportunities Lead campaign delivery from briefing through to execution and performance monitoring Present client briefings, reports, and performance reviews (weekly and quarterly) Analyse data, track KPIs, and provide clear insights to inform and improve campaigns Coordinate with internal teams to ensure timely and accurate campaign setup and delivery Ensure all campaign materials and content are accurate, compliant, and fit for purpose Provide forecasting and highlight potential risks or opportunities Support field teams with training, updates, and campaign communications Lead client meetings and act as first point of escalation for campaign issues Identify opportunities for growth, optimisation, and continuous improvement Maintain strong knowledge of industry regulations and internal processes Skills & Experience Proven experience managing client relationships Strong analytical and data interpretation skills Experience creating and presenting reports and insights Highly organised with excellent attention to detail Ability to prioritise, multitask, and work proactively Strong stakeholder management and communication skills Advanced Excel and PowerPoint skills Project management experience from concept to deliveryWhat we offer £35k salaryAward-winning training well set you up for successHealthcare plan (worth up to £900 per year)Death-in-service benefit (2x salary)Pension & long service awardsRetail discounts (30,000+ stores)Career progressionWhy Join Charity Link?This isnt just an administrative role - its a chance to directly influence the employee experience, enhance our talent pipelines, and contribute to building high-performing teams from the very start.If you excel in a fast-paced environment, organised and are passionate about delivering seamless, people-first processes, wed love to hear from you.At Charity Link, we believe that diverse teams drive stronger results, foster innovation, and create a more inclusive world. We are committed to building a workforce that reflects the communities we serve and ensuring that everyone regardless of background, identity, or lived experience feels valued, respected, and empowered to thrive. Equity and fairness are at the heart of our recruitment process. We actively seek to remove barriers, challenge bias, and provide equal opportunities for all candidates. Whether youre new to the sector or bringing years of experience, we welcome passionate individuals who share our commitment to making a differenceJBRP1_UKTJ