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A fast-growing AI-driven analytics company supporting global pharmaceutical leaders is looking for an experienced Account Manager to join their Customer Operations team. This is a pivotal role in delivering client success and enhancing the value of AI-powered insights for commercial and medical teams.

Responsibilities

• Lead client onboarding, engagement, and ongoing relationship management
• Drive product adoption, monitor usage, and identify upsell opportunities
• Collaborate with cross-functional teams to ensure timely and high-quality delivery
• Manage contract renewals and ensure long-term client satisfaction

Requirements

• Proven experience in Account Management, ideally in pharma or biotech
• Strong communication and presentation skills with senior stakeholders
• Ability to manage client lifecycles end-to-end in a fast-paced environment
• Proficiency in Microsoft Office; fluency in English (additional language a plus)

Details

• Contract Type: Full-time
• Location: Hybrid - minimum 2 days per week in central London office
• Start Date: ASAP
• Travel: Some travel may be required based on client needs

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Project Management, and Business Development

• Industries

  Business Consulting and Services

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