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About SiliconExpert
Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software, and data engineers craft our component database of more than one billion parts, delivering the most comprehensive and current tools in the industry. Customers worldwide use our solutions to manage risk, avoid redesigns, and mitigate obsolescence across industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's clients include leading OEMs, authorized distributors, contract manufacturers, and component suppliers. Our platform supports design engineers, financial experts, supply chain managers, and procurement professionals, providing a complete data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.

Position: Account Manager (m/w/d)

Job Description:

• Manage accounts to ensure positive customer experience, sustained relationships, and revenue growth.
• Handle renewals, develop relationships, provide training, and upsell solutions and services.
• Proactively consult with customers, provide renewal and growth quotes, understand their requirements, and process orders properly.
• Track non-renewals, pending, and lost renewals, including reasons for cancellations.
• Support clients and respond promptly to inquiries and issues.
• Meet or exceed renewal rate and retention targets.
• Create sales opportunities within existing accounts through strategic planning.
• Understand customer needs and decision-making processes to proactively assess and validate requirements.
• Conduct calls to develop new revenue streams by communicating the value of solutions.
• Understand all product offerings, subscription, and renewal licensing models.
• Implement solution selling to grow profit and maximize margins through value-added, long-term solutions.
• Collaborate with Sales, Marketing, Channel, and Technical teams to share market intelligence.
• Conduct quarterly virtual business reviews with at least 50% of accounts.

What Are We Looking For?

• Experience as an Account Manager or Customer Service Representative.
• Preferred experience in software customer support.
• Excellent communication skills in German and English.
• Customer-focused mindset with the ability to build long-term relationships.
• Self-motivated, structured work approach.
• Strong problem-solving skills, remaining professional and solution-oriented in challenging situations.

What is in it for you?

• Attractive compensation package with base salary and variable components.
• Reliable, trusting work environment.
• Remote employment contract.
• Collaborative team with flat structures and open communication.
• Opportunities for professional and personal development.

Location: DE-Germany - Remote

Time Type: Full time

Job Category: Sales

Seniority level: Entry level

Employment type: Contract

Job function: Sales and Business Development

Industries: Technology, Information and Internet