2nd Line IT Support Engineer
10 Days Old
London Bridge, SE1 – Hybrid (1 week office / 1-week WFH)
£38,000 – £42,000 + training + bonus + perks
Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.
What You’ll Do:
You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:
* Delivering mainly 2nd line technical support with professionalism and pace
* Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
* Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
* Managing tickets and resolving issues within SLAs
* Maintaining accurate client and system documentation
* Recommending improvements and contributing to IT projects and rollouts
What You’ll Bring
You’re confident, curious and customer-focused, with:
* Solid experience of working as an Engineer within the MSP space
* Strong hands-on experience with Windows 10/11 and macOS
* Solid understanding of LAN/WAN/Wi-Fi networking
* Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
* Experience with Office 365 and Azure- Google Workspace and AWS a bonus
* Microsoft 365 Fundamentals certified (or similar) preferred
Why Join?
* Hybrid flexibility – split your time between home and their London Bridge office
* Supportive, close-knit technical team
* Real responsibility and client contact
* Ongoing training and certifications
* Annual bonus, staff treats, and regular team lunches
If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy
- Location:
- Eltham
- Salary:
- £38,000 - £42,000 /annum + Bonus, Training + Perks
- Job Type:
- FullTime
- Category:
- IT