Service Desk / IT Support Engineer - to £40k - Oxford/Hybrid/Remote

Ownership, Pace, Proper Technical Work

If you are an experienced second line or early third line engineer who doesn’t need layers of filtering before getting stuck into real problems, this is the kind of setup you will enjoy.

Our client runs a straight line service desk. Clients come straight through to engineers who actually know what they are doing. It means you are the first point of contact, but the work itself is solid second and third line level. You are trusted to take control, diagnose properly and resolve things without unnecessary handoffs.

The environment is fast, varied and full of proper troubleshooting. If you prefer getting your hands on the issue instead of reading someone else’s notes, this will suit you well.

Why This Will Appeal to You • You stay technical. You are the first point of contact but still working at second and third line depth. • No queue of basic triage tasks. You deal with real issues straight away and fix them properly. • A team that values judgement and encourages ideas, not rigid layers of process. • Exposure to a wide mix of Windows, M365, Azure, networking, VoIP and security work.

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