2nd Line Field service IT Engineer- Frome | £28k-£34k | Full-time (Office & Site)

Are you a technical person, 1st line engineer but capabilities for 2nd , or 2nd line engineer and love helping customers? You don't have to have MSP experience just good technical skill and good communication skills, then this could be the role for you

Join an award-winning MSP as a hands-on, client-facing 2nd Line Field service IT Engineer

You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director.

The role is office + client site-based, with occasional WFH (manager discretion).

Driving licence required and regular travel across the South West.

Ideally you will be based within 30 mins from Frome

Key responsibilities

Build trusted relationships with clients on-site and from the office Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site) Deliver remedial fixes and manage follow-up actions after audits Onboard new sites and align them to agreed MSP standards Keep documentation accurate and current (networks, systems, applications, infrastructure) Provide a great support experience for users at all levels of IT confidence Support Cyber Essentials assessments and renewals/recertifications

Skills & experience

Essential

Full UK driving licence 3+ years' IT experience (MSP experience highly desirable not essential ) Broad knowledge of desktop support, network infrastructure, and Microsoft 365

Desirable (training available)

Windows Server & Desktop Microsoft 365 and Azure administration Troubleshooting: Windows, macOS, iOS, Android Cyber Essentials framework experience

Benefits

Salary £28k-£34k dependant on experience Up to 28 days holiday + bank holidays Pension, healthcare, private medical & dental insurance Sick pay, gym membership, cycle to work scheme Free parking, free workwear, casual dress Company events, employee discounts, discounted/free food Ongoing training and career development